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Administrative Skills
Satisfaction Guaranteed-Customer Service: One of the most important components of a successful business is maintaining customer satisfaction. This training, developed by experts with decades of experience, will teach your workforce the keys to keeping customers satisfied in person and over the phone, advanced techniques for dealing with angry customers, how to keep their cool under duress and many other trade secrets.
How to be a Great Assistant: In the modern workplace, administrative assistants are asked to do much more than answer phone calls. To survive (and thrive) assistants require a very specific set of skills to complete the daily tasks that keep companies running smoothly. Communication, problem solving and priority setting are paramount skills that any assistant must have. We’ll show you how to sharpen your skills with an advanced training seminar that goes beyond typical job functions.
First Impressions-The Receptionist: Image. It’s the most important thing your company relies on you for. No matter how hectic your schedule or how obnoxious the customer, you must always handle yourself with poise and dignity. Our target trainings will help you increase your skills by teaching you advanced techniques that will allow you to deal with any crisis, customer or task.
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Communication Skills
“Memory Power”: The human brain is a complex and fascinating living computer that modern science still knows relatively little about. However, there are observable factors and techniques that can be used to manipulate your brain to your advantage. This seminar will teach you the techniques that will allow you to organically and effortlessly recall valuable information. After this seminar you’ll remember that important statistic or critical business meeting; remember long-term facts for exams, proposals, or business meetings; limit your reliance on post-it notes and electronic reminders. As you implement the techniques you use in this seminar, your short and long term memory will improve.
The Six Secrets to Thinking On Your Feet: Have you ever hung up the telephone or walked away from a conversation thinking—I wish I said…instead? This seminar teaches your workforce how to think effectively on their feet. By the end of this workshop your employees will have the tools and techniques to think and speak in a short amount of time without getting flustered and adapt strategies on the go. Your employees will be calm and effective. They will learn the secrets of how to manage on the spot conflict confidently, prevent communication problems, and become better communicators.
Business Writing 101: Words are perhaps the most powerful tools on the planet. You use them everyday, in your speech and in your writing. How you write reflects your level of competence to those around you, so it’s important to maintain a high level of proficiency. Our business training will give you the basic and advanced skills you need to boost your quality of writing for maximum efficiency and clarity of thought.
Communication Skills for Women: Never feel awkward about interjecting an idea into a meeting again. Designed specifically for today’s working women, this seminar will teach you tips and tricks that will help you become more confident around others while gaining the respect of your peers.
Dealing with Difficult People: We’ve all been there, having to deal with that insufferable co-worker in the next cubicle. Some people just have a talent for getting under your skin. But in a place of business, the worst thing you could do is lose your cool with that person. We’ve compiled a list of techniques guaranteed to help you deal with different and difficult personalities and diffuse potentially explosive situations.
Business Writing and Mistake Free Grammar: Your writing style reveals a lot about what goes on in your head. The more precise you are with your word and the more error-free your prose, the better your colleagues opinions of you will be. Our fast-paced, fun seminar will teach you everything you need to know to improve your writing without boring you to death in the process.
Closing the Sale: Selling, perhaps the toughest skill to master, is also the foundation on which every business is based. Our revolutionary sales training will ensure that you have all the knowledge necessary to separate you from the pack and secure your place among top salespeople. Learn how to establish value, answer objections and ask for the sale 6-8 times while still maintaining a great rapport with your buyer.
Communicating with Tact and Professionalism: Most experts agree, to get ahead in life you need that certain something. Call it what you will, charisma, confidence, a combination of both. Every top operator, from CEOs to presidential candidates, has one thing in common – the ability to relate easily to everyone. Communicating well is a skill that will take you far, perhaps even farther than you imagined. Our instructors will arm you with every tool in their arsenal so you too can go out there and communicate effectively.
Mistake-Free Grammar and Proofreading: Fun and functional – this is a far-cry from you elementary school grammar class – this seminar will teach you everything you need to catch common grammatical errors in the proofreading stages of your writing.
Training the Trainer: In today’s digital world things are moving at a faster pace than ever before. Training techniques that were once considered common practice have been eliminated in favor of more dynamic teaching styles. These days it takes a very special blend of knowledge, showmanship and follow-up to be a top trainer. Our instructors - who benefit from decades of experience and being on the front lines of corporate training - will teach you everything you need to know to stay competitive.
Speak with Clarity and Confidence: It’s a common myth that some people are born with “the gift of gab” – that is, the ability to chat away effortlessly and connect with people, whether it be in a business or casual environment. While some people do possess a natural affinity for conversation, it is a learned talent. You too can master this talent. Much like writing, to become competent in conversation you simply have to tackle a few basic skills to communicate with the best.
It’s a Small World Training. You are only 7 phone calls from knowing anyone in the world. This popular training program is ideal for company rainmakers and sales people. Training covers how to build and use your network. The session ends with demonstration of how networking practically works. Do you want to be in touch with Oprah Winfrey, Bill Gates, Donald Trump? We demonstrate how networking can work to connect you with anyone in the world you would like to meet. (Minimum 30 attendees)
The Art of Self Promotion. Our mothers’ always told us not to brag. But in today’s competitive business world we have to know how to promote ourselves. This training session teaches the tools, techniques and the secrets the successful business people use to promote themselves and their business. In addition, discover the secrets of building a referral business.
E-mail Etiquette. This seminar provides business professionals at every level with the know-how and best practices in e-communications. The seminar reveals the most efficient e-mail methods and highest standards of professionalism, style, and etiquette used in today’s work world. Attendees will learn to reinforce professional protocols and writing essentials that are critical to communication and business success.
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Computer Skills
Microsoft Office: You know and use them. Word. PowerPoint. Excel. So what’s the big deal? The fact is, the most powerful features that can be found in Microsoft Office are those that are most often overlooked. Our trained staff will teach you how to spiff up documents and presentations, meet tough deadlines and enhance overall productivity with the hidden powers of Microsoft Office.
Microsoft Excel: We’re taking you beyond the basics. With this engaging seminar you’ll learn all the advanced techniques that will transform an ordinary spreadsheet program into one of the most powerful tools in your business arsenal. Keyboard shortcuts, advanced options, we cover it all.
Search Engine Optimization: No matter how good your website, it’s not serving you well if it’s buried on the second or third page of a Google search. Our experts – with years of experience in the field of SEO – will reveal all the tips and tricks the pros use to bump their websites to the top five rankings on Google, Yahoo and all the major search engines.
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Leadership Skills
“Memory Power”: The human brain is a complex and fascinating living computer that modern science still knows relatively little about. However, there are observable factors and techniques that can be used to manipulate your brain to your advantage. This seminar will teach you the techniques that will allow you to organically and effortlessly recall valuable information. After this seminar you’ll remember that important statistic or critical business meeting; remember long-term facts for exams, proposals, or business meetings; limit your reliance on post-it notes and electronic reminders. As you implement the techniques you use in this seminar, your short and long term memory will improve.
Be the Best Supervisor: Supervisors, perhaps, have the toughest job in the corporate structure. They’re expected to enforce corporate policies, stay on top of employees, meet quotas and steer everyone in the right direction. Our training will make sure you’re up to date with what’s required of today’s ever-changing workplace, from interviewing skills to delegating tasks.
Creative Leadership for Managers: These days it’s not enough to simply “manage.” Instead, you have to inspire creativity and bring about positive change to keep you workforce engaged and motivated. Sound difficult? It doesn’t have to be with our breakthrough new seminar. We’ll teach you everything you need to know to creatively manager you employees in new, exciting directions.
Teambuilding, Mentoring and Coaching: In today’s business world the occasional “good job” to your employees just doesn’t cut it anymore. Research has shown that progressive managers who employ mentoring and coaching techniques to motivate their employees not only boost productivity, but also overall workforce happiness. We’ll show you all the tips and tricks in our arsenal so you can move forward with these incredible new tactics to inspire your employees for great things.
Transitioning from Staff to Supervisor: You got it! That big promotion that promises you better benefits and a better salary. You’re the “boss” now! But how will you make that tricky transition from “co-worker” to someone of authority? Our seminar has got you covered. We’ll show you how to weather the move with poise and confidence.
Essential Skills for First-Time Supervisors: To keep the troops motivated and focused there are certain skills you will need to employ on a regular basis. We’ll show you how to be forward thinking and dynamic in your approach to supervision, gain the trust and loyalty of you employees and lead a stress free work life.
How to Supervise: Be a coach, a boss and a mentor to all of you employees. Be a force to inspire and encourage new, bold ideas. Keep you workforce happy and productive. All are things managers are expected to do in this day and age. It can be all a little overwhelming. We’ll show you how to cope with these demands and how to execute each one without any missteps.
Teambuilding: No matter who you are, no matter how powerful or productive you might be, you’re nothing without a team behind you. An effective team will not only empower you and your business, but it will increase your abilities many times over. Building a trustworthy, competent team can take a lot of time and effort. We’ll make sure all of that energy doesn’t go to waste by equipping you with all the tools of the trade we know.
Criticism and Discipline Skills for Managers and Supervisors: It can be hard to deal with a troublesome employee – someone who lowers morale, stalls productivity and encourages bad habits – especially without provoking more conflict. Our seminar will teach you the proper techniques to put a stop to bad behavior once and for all while minimizing negative outcomes.
Unacceptable Employee Behavior: A disruptive employee can be a supervisor’s worst nightmare. Everything you’re trying to do – set a good example, encourage good work habits – he or she might be undoing. We’ll show you how to deal with troublesome employees in the best way possible, without any repercussions.
Managing Emotions Under Pressure: With all the stress in the office and big deals hinging on your every decision, emotions can have a tendency to run high. Relationships are fragile, especially in the workplace, where you have to rely on your colleagues to achieve greater goals. Letting your emotions get the better of you can be disastrous. We’ll teach you how to keep your thoughts and emotions in check, even under the most stressful situations.
It’s a Small World Training. You are only 7 phone calls from knowing anyone in the world. This popular training program is ideal for company rainmakers and sales people. Training covers how to build and use your network. The session ends with demonstration of how networking practically works. Do you want to be in touch with Oprah Winfrey, Bill Gates, Donald Trump? We demonstrate how networking can work to connect you with anyone in the world you would like to meet. (Minimum 30 attendees)
The Art of Self Promotion. Our mothers’ always told us not to brag. But in today’s competitive business world we have to know how to promote ourselves. This training session teaches the tools, techniques and the secrets the successful business people use to promote themselves and their business. In addition, discover the secrets of building a referral business.
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Project Management Skills
Event Planning: Hosting events can be a tough and stressful endeavor. However, if you pull it off properly, a good event can speak volumes about your competence and ability. This seminar will teach you everything you need to know to plan and execute any event like a professional planner. No prior experience necessary.
Business Planning Training. This training includes time management, time blocking, goal setting, budget models, appointment and lead generation models, economic models and more. This program will be tailored to your company training needs. Examples of business planning are creating a business plan, project management plan, grant writing and event planning.
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Time Management Skills
“Memory Power”: The human brain is a complex and fascinating living computer that modern science still knows relatively little about. However, there are observable factors and techniques that can be used to manipulate your brain to your advantage. This seminar will teach you the techniques that will allow you to organically and effortlessly recall valuable information. After this seminar you’ll remember that important statistic or critical business meeting; remember long-term facts for exams, proposals, or business meetings; limit your reliance on post-it notes and electronic reminders. As you implement the techniques you use in this seminar, your short and long term memory will improve.
Managing Multiple Priorities: As you know, rarely do you ever have just one project to work on. In the business world the ability to juggle multiple responsibilities and tasks is essential. At times it can get a bit overwhelming. Our seminar will show you how to cope with several demanding priorities at a time while giving them all the attention and care they deserve.
Business Planning Training. This training includes time management, time blocking, goal setting, budget models, appointment and lead generation models, economic models and more. This program will be tailored to your company training needs. Examples of business planning are creating a business plan, project management plan, grant writing and event planning.
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Conflict and Stress Management Skills
Criticism and Discipline Skills for Managers and Supervisors: It can be hard to deal with a troublesome employee – someone who lowers morale, stalls productivity and encourages bad habits – especially without provoking more conflict. Our seminar will teach you the proper techniques to put a stop to bad behavior once and for all while minimizing negative outcomes.
Unacceptable Employee Behavior: A disruptive employee can be a supervisor’s worst nightmare. Everything you’re trying to do – set a good example, encourage good work habits – he or she might be undoing. We’ll show you how to deal with troublesome employees in the best way possible, without any repercussions.
Managing Emotions Under Pressure: With all the stress in the office and big deals hinging on your every decision, emotions can have a tendency to run high. Relationships are fragile, especially in the workplace, where you have to rely on your colleagues to achieve greater goals. Letting your emotions get the better of you can be disastrous. We’ll teach you how to keep your thoughts and emotions in check, even under the most stressful situations.
Top
Sales Skills
“Memory Power”: The human brain is a complex and fascinating living computer that modern science still knows relatively little about. However, there are observable factors and techniques that can be used to manipulate your brain to your advantage. This seminar will teach you the techniques that will allow you to organically and effortlessly recall valuable information. After this seminar you’ll remember that important statistic or critical business meeting; remember long-term facts for exams, proposals, or business meetings; limit your reliance on post-it notes and electronic reminders. As you implement the techniques you use in this seminar, your short and long term memory will improve.
Closing the Sale: Selling, perhaps the toughest skill to master, is also the foundation on which every business is based. Our revolutionary sales training will ensure that you have all the knowledge necessary to separate you from the pack and secure your place among the top salespeople at your company. Learn how to establish value, answer objections and ask for the sale 6-8 times while still maintaining a great rapport with your buyer.
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